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What You Agree To When You Open an Account

These terms set out the rules between you and rw666 — covering how your account works, how deposits and withdrawals through DANA, OVO, and GoPay are handled, and what we each expect.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal conditionsAccount suspension policyJurisdiction-dependent access
rw666 What You Agree To When You Open an Account
TERMS QUERY CHANNELS

Reach Us About Any Terms Question

If any part of these terms is unclear, or if you believe a rule has been applied incorrectly to your account, contact our support team directly. We handle account-related terms disputes through live chat and email, with a dedicated path for wallet issues involving DANA, OVO, or GoPay transactions that need review.

Live Chat Open the chat widget from your account dashboard to ask about specific clauses, withdrawal conditions, or account restrictions — responses are handled in English for Indonesia.
Email Support Send a detailed account query to our support email. Include your account ID and the transaction reference if your question involves a DANA, OVO, or GoPay deposit or withdrawal.
Account Help Centre The Help Centre lists common terms questions around eligibility, account verification, and wallet linking — check there first before raising a full support ticket.
HOW WE HANDLE THIS

How rw666 Applies These Terms Fairly

We enforce these terms consistently across all accounts. Account security, transaction integrity, and fair dispute handling are the three areas we focus on when a terms question is raised. Here is what that looks like in practice.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, freeze your account immediately via the security settings page.

Transaction Records

Every DANA, OVO, and GoPay transaction is recorded in your account history with a timestamp and reference number — you can use these when raising a terms-related dispute.

Terms Change Notice

We notify you by registered email or in-app alert before any material change to these terms takes effect. You are not bound by a change you were not notified about.

Requesting Corrections

If you believe your account was restricted based on a terms misapplication, submit a written request via email with your account ID and we will review within our standard response window.

Common Questions About These Terms

These are the questions we see most often about how our terms work in practice — from account eligibility to how wallet deposits are treated and what happens when terms are updated.

Yes. All wallet deposits are covered by these terms alongside the wallet provider's own conditions. If a DANA or OVO transfer fails, contact support with the transaction reference before retrying.

We send a notice to your registered email or display an in-app alert before changes go live. Continuing to use your account after that notice means you accept the updated terms.

No. Accounts are personal and non-transferable. Sharing credentials or allowing another person to use your account breaks these terms and may lead to suspension without prior warning.

Email our support team with your account ID and a clear description of the issue. For wallet-related disputes involving GoPay or OVO, include the transaction reference number to speed up the review.

Access depends on local law and eligible regions. We recommend confirming whether access is permitted in your area before opening an account — availability is not uniform across all regions.

You will receive an email explaining the reason. If you believe the suspension was applied incorrectly, respond to that email with your account ID and the specific clause you want us to review.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.