Reference

Know Your Rights Before You Play

This page sets out how rw666 operates in relation to account holders in Indonesia — covering your data, your wallet activity, and the rules that govern how we handle both.

Account TermsData & PrivacyDANA, OVO, GoPay PolicyJurisdiction NoticeContact Rights
rw666 Know Your Rights Before You Play
POLICY CONTACT PATHS

Reach Us About Legal or Policy Matters

If you have a question about how our terms apply to your account, want to request a copy of your data, or need to flag a policy concern, our support team handles these through the channels below. For wallet-related policy queries — such as how a DANA or OVO transaction is recorded — our team can pull the relevant account log and walk you through it.

Team online

Live Chat

Reach our support team directly through the live chat widget in your account dashboard. Policy and data queries are handled by the same team as general account support.

Email Support

Send detailed legal or data requests to our support email. Include your registered account ID and the specific policy area — data access, wallet records, or term queries.

Account Help Centre

The Help Centre in your account settings contains a dedicated legal and policy section where you can submit a formal data request or dispute a term directly.

ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Security

Our legal commitments extend beyond the text of the policy itself — they shape how we build and run every part of your account. From the moment you link a wallet to how we store your session data, these standards are applied consistently across all supported payment methods including DANA, OVO, and GoPay.

Data Handling

Your personal details and wallet information are stored with encryption. We do not sell or share your data with advertisers. Wallet identifiers like your GoPay number are used only for payment processing.

Cookie Use

We use session cookies to keep your account active across your mobile browser and to remember your wallet preference. You can manage cookie settings in your account or browser at any time.

Account Security

Login to your account uses OTP verification sent to your registered number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Requests

You can request a full export of your account data, including transaction history from DANA, OVO, or GoPay activity, by contacting support via email with your account ID attached.

Common Policy Questions Answered

These are the questions we hear most often about how our terms work in practice. If yours is not listed here, our support team can address it through live chat or email.

Yes, the same account terms apply wherever you are in Indonesia. However, access to the platform depends on what local law permits in your region at the time you use it.

Your wallet details are used only to process deposits and withdrawals and to verify your identity. They are not passed to third parties for marketing or shared outside of our payment processing chain.

Yes. Email our support team with your registered account ID and we will prepare a data export. This includes transaction records, login history, and any wallet-linked payment references on your account.

We notify you via the contact method on your account before changes take effect. Continuing to use your account after that notification means you have acknowledged the updated terms.

Retention periods follow our data policy, which is aligned with operational and legal requirements. You can request the specific schedule that applies to your account type via the Help Centre.

Contact support immediately through live chat. We can freeze account activity, review the login log, and begin a formal investigation while your access is secured via OTP re-verification.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.